1. Overview
At Fineline Fashion, we are committed to delivering your orders quickly, safely, and efficiently across the United States. This Delivery Policy outlines our shipping methods, timelines, costs, and other important details.
2. Shipping Locations
We currently ship to all 50 states within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping.
3. Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after 2:00 PM (EST) will be processed the next business day.
- During peak seasons or promotional events, processing times may be slightly extended.
4. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping (3–7 business days)
- Expedited Shipping (2–3 business days)
- Overnight Shipping (1 business day)
Delivery times begin after the order has been processed and shipped.
5. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method:
- Free standard shipping on orders over $75
- Standard shipping: $5.99 (orders under $75)
- Expedited shipping: $12.99
- Overnight shipping: $24.99
6. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery status in real-time.
7. Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions
- Carrier issues
- High order volumes
Fineline Fashion is not responsible for delays caused by third-party carriers, but we will assist in resolving any issues.
8. Incorrect Address
Please ensure your shipping address is accurate at checkout. Fineline Fashion is not responsible for orders delivered to incorrect addresses provided by the customer.
9. Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
- Check with neighbors or your local carrier office
- Contact us within 5 days of delivery confirmation
We will work with the carrier to investigate the issue.
10. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund.
11. Contact Us
For any delivery-related questions or concerns, please contact our customer support team at:
Email: support@finelinefashion.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Fineline Fashion reserves the right to update this Delivery Policy at any time without prior notice.